DAV National Service Office, New Orleans, LA 504-619-4350; FAX 504-252-4697
Mobile Service Office Program
The work of NSOs extends well beyond their offices and extends to deep within the veterans community. Part of their outreach activities involves DAV's Mobile Service Office (MSO) Program. This program is designed to educate disabled veterans and their families on specific veterans' benefits and services. This outreach program generates considerable claims work on behalf of veterans and their families. The job of the NSO is to seek out veterans, to discover if they have a claim, and to follow that claim through to a successful conclusion.
The roll-out of DAVís Mobile Service Office (MSO) program in March 2001 is the most extensive outreach effort in the history of our organization. It is an outstanding example of the DAVís foresight and commitment to the men and women who have served and sacrificed for our nation. These distinctive looking and well equipped "offices on wheels" will eliminate long trips some veterans in smaller towns and rural communities must take to visit our National Service Offices. This means providing better service to more veterans and their families. NSOs, often aided by Department and Chapter Service Officers, who are staffing the MSOs, will stop in communities across the country to counsel and assist veterans in completing applications for benefits from the VA and other government agencies.